Activities distribution, prioritization, management and optimization through one single platform
Achieved through the automation of tasks and the underlying benefits of real-time monitoring and control, resulting in a greater team commitment.
Resources Allocation Efficiency
The measuring of idleness levels and the Artificial Intelligence algorithms improve the Capacity Planning process, optimizing the number of required operators.
The rigorous control of effectiveness allows to identify gaps and act to improve this metric.
Better Customer Service
Compliance with SLA’s
The intelligent engine distributes priority activities without allowing operators to choose them, ensuring SLA’s compliance.
The reduction of errors and nonconformities, the standardization of processes and the suggestion of response for each distributed activity, guarantee a better service level, reflected in a greater satisfaction of the final customer.