Organizations are increasingly pressured to ensure a balance between operations efficiency and effectiveness to achieve their goals. The distribution of tasks is one of the biggest challenges.
Throughout the day, new activities are always arising with different objectives and priorities, so the redefinition and distribution of the load of work by the teams is a complex task.
The speed imposed by business evolution hinders operations management: in training, in capacity planning, in operations control and monitoring, and in operators and team performance analysis.
There is a large amount of data but little knowledge about operations.